Question 1

Do I need to register with your practice?

Accepted Answer

No, you don’t need to register in advance. Upon your arrival at 12 Pennant Mews reception, you will be requested to provide your contact details.

It is extremely important that your mobile number and email address are up to date as I may need to contact you for a follow up or results.

Question 2

How long is each consultation appointment?

Accepted Answer

Each consultation appointment is scheduled for 30 minutes.

Question 3

Will I need to pay for the consultation?

Accepted Answer

Yes, the consultation fees are payable either by yourself or your medical insurance. Any investigation requested will be paid by you or your insurance directly to the provider.

Question 4

Do you accept private medical insurance?

Accepted Answer

Yes, I accept private medical insurance from all major insurance companies. However, you must contact your insurer prior to your consultation to obtain:

An authorisation number, and/or
A letter of guarantee

Question 5

What if my insurance doesn't cover all the costs?

Accepted Answer

Please note that you are responsible for any fees not covered by your insurer. It's important to check with your insurance company beforehand to understand what portion of the consultation fee will be covered.

Question 6

Which insurance companies do you work with?

Accepted Answer

I am recognized by all major insurance companies including, but not limited to:

Aetna
Allianz
Aviva
AXA International
AXA Mansard
BUPA International
BUPA Latin America
Cigna
GeoBlue
International SOS
Healix
Henner
Preferred Health
Vitality

Question 7

What are the fees for self-paying patients?

Accepted Answer

For patients paying directly without insurance, consultation fees start from £180.

Question 8

Do you accommodate French speaking patients?

Accepted Answer

Yes, I am a native French speaker and am happy to hold consultations in the language of your choice (French or English).

Question 9

Is it a walk-in clinic?

Accepted Answer

No, you need to book an appointment prior to attending the clinic however same day appointments are easily obtained.

Question 10

How can I book an appointment?

Accepted Answer

The easiest way to book an appointment is to contact me directly. This can be done by:

Email: odile.demesmay@cromwellhospital.com
Text: +44 7983 671 518

Please let me know your preferred date and time and I will contact you to confirm your appointment.

Question 11

What are your opening hours?

Accepted Answer

I will welcome you between the following hours, however please kindly note the surgery is closed on Sundays and public holidays.

Monday to Friday: 9:00 AM to 6 PM
Saturday: 9:30 AM to 2 PM

Question 12

What services do you offer?

Accepted Answer

I offer services across the following areas:
​
Family medicine
Children consultation
Women's health and lifestyle​
Paediatrics
Interest in menopause
Repeat medication
Travel advice and vaccination
Preventive medicine
Health screening
Sexual health screening
Completion of medical forms
Proximity to the Cromwell Hospital allows easy access to investigations such as:
Blood, urine, smear test.
Radiology tests (x-rays, CT scan, ultrasound, MRI)
ECG (electrocardiogram), cardiac stress test etc.
Respiratory investigation
Fast track referral to specialists within or outside the Cromwell hospital

Question 13

If I need a referral, can I choose the specialist you will refer me to?

Accepted Answer

Yes, if you have a specialist in mind, it would be my pleasure to refer you to them.

If you do not have a preference, I can refer you to the consultant most specialised for your issue based upon my extensive network of colleagues.

Question 14

Do you do home visits?

Accepted Answer

No, I will only see patients at my practice situated within the Cromwell Hospital:

12 Pennant Mews,
Cromwell Hospital,
164-178 Cromwell Road,
London,
SW5 0TU

Question 15

What should I do in an emergency?

Accepted Answer

If you suspect you might have a life-threatening emergency, call 999 immediately.
 
For all other medical issues you can contact me by email or text message. Alternatively, out of my working hours, please contact NHS 111 for advice.

Question 16

Are you an NHS practice?

Accepted Answer

No, I am a private GP and have no access to your NHS records.

I am happy to liaise with your NHS GP but please keep in mind I cannot bypass them to refer you to a NHS specialist.

Question 17

Where can I find you?

Accepted Answer

You can find me at my practice situated within the Cromwell Hospital: